Refund Policy.

Effective Date: January 1, 2026

Subscription Refunds

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscription tiers (Pro and Pro+). If you are not satisfied with your subscription within 7 days of purchase, you are entitled to a full refund, no questions asked.

  • ✓Eligibility: Refund available within 7 calendar days from the subscription activation date
  • ✓How to Request: Contact support@ssundar.com with your subscription ID and reason for refund
  • ✓Processing Time: Refunds are processed within 5-10 business days to your original payment method
  • ✓Account Status: Upon refund approval, your subscription access will be immediately revoked

After 7-Day Window

Subscriptions purchased after the 7-day refund window closes are non-refundable. However, you may cancel your subscription at any time, and you will not be charged for renewal periods beyond your cancellation date.

  • •Monthly subscriptions will expire at the end of the billing cycle
  • •No prorated refunds for partial months
  • •Cancellation takes effect immediately; you retain access until the current billing period ends

Pay-Per-Run Analysis Refunds

Pay-per-run analyses are non-refundable upon successful completion. The analysis charge is applied only after the system completes processing and delivers the output files.

  • ✓Failed Processing: If your analysis fails to complete due to a system error (not user input error), you will receive a full refund
  • ✓Invalid Input: Charges for analyses that fail due to invalid or incomplete user data are non-refundable
  • ✓Duplicate Charges: If you are charged twice for the same analysis due to a system error, contact support immediately for a refund

Refund Process

1.

Submit Request

Email support@ssundar.com with your account email, subscription/order ID, and refund reason

2.

Verification

Our team verifies your request against our refund eligibility criteria (within 7-day window, subscription status, etc.)

3.

Approval

You will receive an email confirmation within 48 business hours if your refund is approved or denied

4.

Processing

Approved refunds are processed to your original payment method within 5-10 business days. Credit card refunds may take additional time depending on your bank

Non-Refundable Items

The following are expressly non-refundable:

  • •Subscriptions cancelled after the 7-day refund window
  • •Pay-per-run analyses completed successfully
  • •Usage charges for analyses performed and outputs delivered
  • •Subscription renewals beyond the original purchase date
  • •Services used due to user error or user data quality issues

Payment Method & Refund Destination

Refunds will be issued to your original payment method. If you used a credit card, the refund will appear as a credit on your card statement within 5-10 business days. If you used a digital payment method (Apple Pay, Google Pay, UPI, etc.), the refund will be processed to that payment source.

Note: Depending on your financial institution, refunds may take up to 2 weeks to appear in your account. Please check with your bank if you do not see the refund within this timeframe.

Chargebacks & Disputes

If you dispute a charge through your credit card company or payment processor (chargeback), we will not be able to work with you to process a refund. Instead, your dispute will be handled by your payment provider. Please use our official refund process above instead of filing a chargeback.

Chargebacks may result in account suspension or termination and impact your ability to use our services in the future.

Special Circumstances

Account Cancellation for Violations: If your account is cancelled due to violation of our Terms of Service (including unauthorized use, fraud, or abuse), no refund will be issued.

Force Majeure: In cases of service unavailability due to events beyond our control (natural disaster, war, government action, pandemic, etc.), we will issue account credits instead of refunds for the affected period.

Contact Us

For refund requests, questions, or to discuss special circumstances:

  • Email: support@ssundar.com
  • Response Time: 48 hours during business days
  • Account Email Required: Please include the email associated with your SSUNDAR account

This refund policy is compliant with Razorpay's payment processing requirements and applicable consumer protection laws. SSUNDAR reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after policy changes constitutes acceptance of the new terms.

Last Updated: March 17, 2026